At a glance
- We ship within the Philippines only.
- Paid orders leave us within one to two working days.
- You choose the courier and see the delivery fee before you pay.
Where we deliver
We deliver to addresses in the Philippines. We do not ship abroad.
When your order ships
We pack an order once its payment receipt is approved. Orders approved by 2 pm on a working day usually leave the same day; others leave the next working day. Working days are Monday to Friday, except public holidays.
Couriers and fees
Checkout lists the couriers available and the fee for each. The fee is added to your total before you pay. Delivery times are the courier’s estimate: typically one to three working days in Metro Manila and three to seven working days elsewhere.
Packing and temperature
Vials travel sealed, in padded packaging, as freeze-dried powder that keeps at room temperature for the length of a normal delivery. Put them in the refrigerator or freezer, as the product page says, when they arrive.
Tracking
Your order page shows each step, from payment approved to shipped, with the courier reference once we have it. Look it up any time on Track order with your order number and email.
Lost, late or damaged parcels
If a parcel has not arrived five working days after the courier’s estimate, or arrives damaged, write to us through the contact page within 48 hours of delivery with your order number and photographs of the box and vials. We will trace it with the courier and, when the loss or damage is confirmed, send a replacement or refund you.
Wrong address
Please check the address at checkout. A parcel returned because of a wrong or incomplete address can be sent again for a new delivery fee.
Questions about this policy
Write to us and a person replies within one working day.